{"id":289,"date":"2018-02-10T19:26:45","date_gmt":"2018-02-10T19:26:45","guid":{"rendered":"http:\/\/servoycomponents.dreamhosters.com\/?page_id=289"},"modified":"2018-09-18T15:43:56","modified_gmt":"2018-09-18T15:43:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/servoycomponents.com\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_toggle title=”How do I get started?”]I would like to download and test one of your components but I do not see where I can download it!<\/p>\n

To start using our Components you need to\u00a0download\u00a0<\/a>our Components Manager and the manual for it.<\/p>\n

With the Components Manager installed you can download and install our Components and their Sample Solutions.<\/p>\n

Please read the manual to learn more about the details.[\/vc_toggle][vc_toggle title=”How can I get support?”]Check out our Support Page<\/a>[\/vc_toggle][vc_toggle title=”I need some sort of priority support for an upcoming project.”]When you buy a Support Kit we can give you priority support and an SLA Agreement.<\/p>\n

Please read more about Support Kits here.<\/a>[\/vc_toggle][vc_toggle title=”What is a Support Kit?”]The Support Kit is your ‘First Aid Kit’ for when you get into trouble or need help…<\/p>\n

Once you have a Support Kit we will add you to a special group in our Helpdesk.<\/p>\n

When you have special needs please let us know and we will do our best to come to an agreement with you.<\/p>\n

Read more about our Support Kits here.<\/a>[\/vc_toggle][vc_toggle title=”Can we have an SLA with you?”]Yes, you can.<\/p>\n

Please contact us so that we can work out the details.[\/vc_toggle][vc_toggle title=”What is your policy concerning supported Servoy releases?”]We follow the support policy of Servoy.
\nIn other words all versions of Servoy that are supported are supported by us unless stated otherwise.
\nServoy always notifies you of upcoming changes.<\/p>\n

We currently support Servoy 6+ and upwards.<\/p>\n

All our sample solutions are normally based upon the lowest Servoy version that is officially supported by Servoy.
\nThis to avoid compatibility issues.[\/vc_toggle][vc_toggle title=”Where is the documentation?”]We prefer documentation through examples.\u00a0 We have sample solutions, they should make it easy for you to get started.\u00a0 We also have our Helpdesk where you can create a ticket.\u00a0 We will always do our best to reply within 2 working days.<\/p>\n

For some of our components, we also post API References for all of the available calls. You can find those here: API Reference<\/a><\/p>\n

You should also read the article \u00a0‘Where can I find a sample solution’.[\/vc_toggle][vc_toggle title=”I am about to order but need to start immediately.”]After confirmation of your order it is save to assume that we received a confirmation soon after.<\/p>\n

We are located in Germany and, when we receive the order during office hours, you can expect to receive the licenses the same day.<\/p>\n

However, it can take up to 1 working day before we are able to generate your license keys and send them out to you (Working days do not include the weekend and are based on our local (EST) office hours.<\/p>\n

When you really are in a hurry it is best to notify us up front so that we will watch our inbox more closely (when we can).
\nYou can create a ticket for that in our Helpdesk.<\/p>\n

Please take note of the fact that when you place a ‘purchase’ order or pay per bank we will not send you ‘your’ licenses before the payment is fulfilled.[\/vc_toggle][vc_toggle title=”Where can I get the latest version of your plugins?”]You can use the Components Manager for that (When you do not yet have it installed you can download it\u00a0here\u00a0<\/a>).<\/p>\n

It is best that you read the manual to find out more about all the options.[\/vc_toggle][vc_toggle title=”What is the preferred way to uninstall IT2BE Servoy Components?”]Not, we insist that you keep using them \ud83d\ude42<\/p>\n

Ok, so you really want to uninstall the Components?<\/p>\n

The preferred way to remove our Components is by using our IT2BE Components Manager (You can download the Components Manager and the manual\u00a0here\u00a0<\/a>).
\nThe IT2BE Components Manager will first create an Archive in the Servoy ‘application_server’ folder and it will do so cross platform.<\/p>\n

You can manually uninstall the components by following the below instructions.
\nIt is not preferred and less secure but it can’t do any harm either (except for the fact that you do not automatically have an Archive of previously installed components).<\/p>\n

So, here is what you need to do:<\/p>\n

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